Experienced IT leader with a long-standing record of directing technology strategy, infrastructure, and operations in education and business environments. Proven success in building and scaling robust IT ecosystems, partnering with senior leadership, and delivering projects on time and within budget. Adept at managing IT systems and support teams to drive operational efficiency, security, and continuous improvement.
Professional Experience
IT Manager
Solomon Schechter Day School, Northbrook, IL
2005 – Present
- Lead all IT strategy and decision-making in partnership with the Director of Finance & Operations and educational leadership, covering hardware, software, firewalls, content filtering, policies, and procedures.
- Responsible for a budget of approximately $175,000.00.
- Hire, manage and develop the Technology Support Specialist.
- Manage and administer the IT infrastructure supporting the entire school community.
- Administer LAN, WLAN (Meraki), firewall, content filtering (Securly), MDM (JAMF), phone systems (Cisco/WebEx), and ISP services.
- Led the successful migration to a new school management system (Veracross), improving data integrity and operational workflows.
- Directed the evolution of technology from basic computer labs to an environment of 1,500+ devices (MacOS, iOS, Chrome OS) with robust LAN/WLAN, MDM, content filtering, printing, A/V systems, surveillance, guest check-in, digital signage, and an Innovation Studio/Makerspace (3D printing, laser cutting/etching, sublimation).
- Led the design of the Innovation Studio, Makerspace, and Art Room.
Computer Department Supervisor
Fry’s Electronics, Downers Grove, IL
2004
- Oversaw daily operations of a high-volume computer department with weekly sales exceeding $500,000.
- Increased sales and profit margins by coaching staff, supporting sales efforts, resolving customer issues, and executing merchandising and pricing strategies.
Manager of IT Operations
Hometouch, LLC, Chicago, IL
2002 – 2003
- Ensured high system availability and performance through monitoring, proactive maintenance, upgrades, troubleshooting, and recovery procedures.
- Managed voice and data systems across nine offices, including contract negotiation and vendor relationship management.
Network Engineer I
Solus, LLC, Skokie, IL
2001 – 2002
- Delivered consulting and technical support services to a diverse client base.
Account Executive
Global Computer Supplies, Naperville, IL
1999 – 2001
- Leveraged persistence and top tier customer service to consistently stay in the top 25% of the extensive sales team.
ISO Coordinator, Product & IT Technical Services
James Walker Mfg. Company, Glenwood, IL
1988 – 1999
- Authored and implemented the company’s ISO 9002 quality policy.
- implemented, and supported the organization’s first networked computer system.
- Led the design and implementation of a custom pricing module that integrated with accounting software
Skills
- Project management
- Stakeholder engagement and communication
- Vendor and contract management
- System implementation and migration
- Technical support and troubleshooting
- IT infrastructure and operations management
